Payroll and Software Support

CanPay offers technical support for company administrators and support leads only (employees with pay stub issues must contact their payroll administrator directly). To help us serve you efficiently, please include the following information when you contact our support team:

  • Your name, company and contact information.
  • Your CanPay product name.
  • A detailed description of the issue.

Toll-Free Phone Support

Company administrators and support leads can call our support line at 1-800-665-5129 during regular business hours (see bottom of page). During peak times, you may be asked to leave your name and number in order to receive a call back from a CanPay Support representative. Most calls are returned the same business day.

Email Support

Company administrators and support leads can email support team at A CanPay support representative will respond to your question promptly, usually the same business day.

Online Sessions

We also provide live online sessions for issues where phone or email support may not be suitable. Remote access allows us to work with you as though our support staff are sitting at your computer.


Looking for a Payroll Solution in Canada?

CanPay provides Payroll and Human Resource software and online solutions for thousands of companies across Canada. If your business has a unique payroll or HR need or you are simply looking for an alternative to your current method, contact us today. We can offer you a customized solution that will suit your unique business requirements. Please call 1-800-665-5129 or send a request e-mail to:

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Canadian Payroll Information by Province

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